Questions & Answers

Frequently asked questions

Can't find your answer? Email support@steadwind.co.uk and a real person will reply within one business day.

Will it fit my watch?

Our winders use a universal cushion design that fits most automatic watches, including larger sport and dive models. If you are unsure about your case size, message us before you order and we will check for you.

How many turns per day does my watch need?

Most automatic movements are happy between 650 and 950 turns per day. Your watchmaker's recommendation always comes first — set the programme to match it, and leave the winder to do the rest.

Which rotation direction should I choose?

Some movements wind clockwise, some counter-clockwise, and many wind both ways. If you do not know which yours is, bidirectional is the safe setting and works for almost every watch.

Will constant winding damage my watch's movement?

No. Our winders rest periodically rather than turning non-stop, which protects the mainspring, and you set the turns per day and the direction to match your movement.

How quiet is it really?

The motors are chosen to run softly enough for a bedroom or a study. There is no clicking or grinding — at a normal listening distance you will mostly hear the room, not the winder.

Does it need to stay plugged in?

Yes, for continuous winding. Depending on the model, power comes from a USB cable or a mains adapter, so you can run it from a socket, a laptop or a power bank.

Can I use it as a watch box when it is switched off?

Yes. With the power off it is simply a lined case for your watches, so it earns its place on the dresser either way.

How long does delivery take?

Delivery is free and fully tracked from day one, and orders arrive in 6 to 10 working days.

Where do you ship from, and do you ship outside the UK?

We ship to addresses across the United Kingdom. If you are ordering from elsewhere, message us before you buy and we will tell you what is possible.

What does the warranty cover?

Every winder comes with a 3-year motor warranty, in writing. If the motor develops a fault within that time, contact us and we will repair or replace it.

Can I return it if it is not right?

Yes. You have 30 days to change your mind. Send it back in a condition we can resell and we will refund you — the full terms are in our refund policy.

What if I need help after I have bought?

Write to support@steadwind.co.uk. We reply within one business day, Monday to Friday, 9:00–17:00 UK time, and you will get a person rather than a bot.